Why Full-Service Beats T&M for Industrial Refrigeration Maintenance
Even the most well-designed industrial refrigeration system can fail if preventive maintenance slips or repairs never get done. Innovative's full-service maintenance plan is built to ensure reliability and longevity of your industrial equipment. Service plans cover the work your system needs: preventative maintenance, repairs, troubleshooting, 24/7 remote diagnostics, and emergency dispatch, without the unknown costs of T&M add-on charges and coverage gaps.
The Problem with ‘Time and Materials’ Contractors
Plenty of industrial refrigeration contractors bill separately for every line on a service ticket. That gets expensive fast, and it's frustrating to deal with. It can also become a safety issue. When every recommendation comes with a price tag, it gets harder to tell which repairs are necessary and which are a sales pitch. Small issues left alone tend to turn into bigger ones, and the repair bill grows right along with them.
Service works better when your contractor is focused on service, not billing. With Time and Materials contracts, you don’t have predictable and fixed costs that you can plan around and it’s easy to overrun your budget.
Innovative Refrigeration Systems has designed, built, and serviced industrial refrigeration systems for more than 30 years. Our full-service plan puts that experience behind your facility at one predictable cost.
The Innovative Difference
At Innovative, we approach service differently. We don’t see our work as just a contract; we see it as a partnership. For over 30 years, we’ve grown our award-winning business through proven results and word of mouth. As technologies evolve, markets ebb and flow, and regulations change, one thing hasn’t changed: your success is our success.
Most service contracts cover the compliance-driven inspections and bill separately for everything else. Innovative's full-service plan was built on a different idea — everything your system needs to keep running should come with one agreement.
Our Service team will work with you and your facility staff to develop the right strategy and contract that best suits the needs of your facility. When you engage with our Service team, you get full access to our ecosystem of success. This includes compliance, engineering, best in class controls, service, and energy monitoring solutions to provide you the confidence and data that your system is running efficiently and reliably.
National Coverage
Innovative has refrigeration technicians and engineers around the country. Whether a facility needs urgent repairs or is simply due for a checkup, Innovative is promptly on-site to take care of your service needs.
Parts and Labor Included
Because parts and labor are covered under the plan, you know what service will cost before the year starts. There are no surprise invoices after a breakdown and no debating whether a repair is worth the labor charge. Coverage applies to both ammonia and CO2 systems, as well as other refrigerants.
24/7 Emergency Help: Safety Doesn't Sleep
Refrigeration problems don’t keep business hours. All Innovative service plan members can call our emergency service line any time for remote troubleshooting. The service team will evaluate the issue and dispatch for emergencies 24/7 when a repair can’t wait until morning.
Service Records, Work Orders, and Compliance in One Place
Our online eService platform keeps your inspection reports, repair history, equipment records, and open recommendations together under a single login. eService is tightly integrated with ePSM as part of our industry leading ecosystem of success. When an auditor asks for documentation or you need to check when a compressor was last serviced, you can pull it up in a minute instead of digging through binders.
This is a strength that results in faster audits, faster troubleshooting, and fewer surprises when something needs answering quickly.
Engineering Expertise Behind Every Service Call
With Innovative, you aren't relying on a single technician. The plan gives you access to our full team of engineers and technicians, so the harder problems get the right people working on them.
One Partner for Whatever Comes Next
When it's time to expand, retrofit, or build a new facility, there's no reason to start over with a contractor who doesn't know your operation. Innovative has completed projects across North America for more than three decades, and we can support you with:
- Refrigeration system design and construction: As a design-build firm, we engineer ammonia and CO2 systems around your process and production needs.
- Expansions and retrofits: Add capacity or modernize equipment without overbuilding or overspending.
- Software: From energy management to all-in-one compliance and safety software, Innovative has you covered with ePSM, SafetyAmp, and world class energy efficient refrigeration controls.
- Process Safety Management: PSM program development, testing, and compliance audits to keep your documentation current and your facility safe.
- Training: Keep staff compliant and prepared with hands-on ammonia & CO2 training from certified instructors at the Industrial Refrigeration Technical college, a state-of-the-art facility.
